FAQ

1. Do you offer free shipping?

Yes! We offer FREE shipping on all orders within the United States. There are no hidden shipping fees.

2. How long does order processing take?

Orders are processed within 1–3 business days (Monday–Friday, excluding weekends and holidays).

3. How long does delivery take?

After your order has been shipped, delivery typically takes 5–10 business days, depending on your location within the United States.

4. How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number so you can monitor your shipment at any time.

5. What payment methods do you accept?

We accept secure payments through Visa, Mastercard, American Express, Discover, and other payment options available at checkout.

6. Can I change or cancel my order?

If your order has not been processed yet, please contact us as soon as possible. We'll do our best to modify or cancel your order upon request.

7. What is your return and refund policy?

If you're not completely satisfied with your purchase, you may request a return according to our Return & Refund Policy. Please review our policy page for full details and eligibility requirements.

8. What should I do if my item arrives damaged or incorrect?

We're sorry for the inconvenience. Please contact our customer support team within 48 hours of delivery with your order number and clear photos of the item. We'll work quickly to resolve the issue.

9. Do you ship internationally?

At this time, Nestivu only ships within the United States. We currently do not offer international shipping.

10. How can I contact customer support?

If you have any questions about your order or our products, please visit our Contact Us page or email our support team. We'll respond as quickly as possible and are always happy to assist you.